Best Method to Integrate WhatsApp with Salesforce

I was looking at various options available to integrate WhatsApp with Salesforce for one of the requirements in my projects.  In this article, I will be sharing my findings with pros and cons for each method and also the best solution out there in the market. Basically, there are 2 ways to integrate WhatsApp (in …

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Salesforce + Communication Platform as a Service = More Efficient

Salesforce as a CRM tool handles all the customer data and the key customer relationship management using a wide range of out of the box features.  But more often than not, the conversations with the customers like closing deals, resolving customer support cases, engaging with the new leads, investor relationships, team collaboration, etc happens outside …

Spring 19 Release Highlights

January Spring 19 Release Highlights - Lightning Developer Week 2019

Free Certification Prep Webinars (Aug 2019)!

The FREE Salesforce Certification Preparation webinars are back - #Certification Days Led by expert certified instructors, these 1-day virtual courses are open to everyone. Bonus! All webinar attendees will receive a coupon code for a $70 discount off of any $200 exam.  Select and attend one or more of the following preparation webinars. *Be sure to review, and …