Marketing Cloud for Small Business

Salesforce core platform provides great features and automation tools to support Sales or Service business processes.  Some of the tools Salesforce offers: Workflow Rules - Workflow lets you automate standard internal procedures and processes to save time across your org.   Approval Process - Approvals take automation one step further, letting you specify a sequence of …

Salesforce Marketing Cloud Deployment

The topic of deployment in Salesforce Marketing Cloud (SFMC) is interesting because there are no Sandbox instances in Marketing Cloud.  No Dev, QA, Prod instances to think about deployments.  Instead, they got Business Units (BUs).  Don't confuse a BU with a Sandbox.  Business Unit is completely different from a Sandbox.  BU is NOT a Sandbox …

Experience at Salesforce Camp Success Event in Singapore

Event Overview Last month, I attended the Salesforce Camp Success event in Singapore, conducted on the 26th of September 2019 by Salesforce. This event was a first of its kind launched in Asia.  It was a day jam-packed with sessions and resources to help Salesforce customers. It was more of an Adoption event (for existing Salesforce customers) …

sfdcFanBoy Ranked in Top 10 Developer Blogs

[3 questions Survey at the end of the post to hear from you] I was pretty thrilled when someone from the community messaged me that my blog was featured in Salesforce Ben's Top 10 Most Popular Salesforce Developer Blogs post. It's a great honor to be recognized along with some other great bloggers out there in …

Best Method to Integrate WhatsApp with Salesforce

I was looking at various options available to integrate WhatsApp with Salesforce for one of the requirements in my projects.  In this article, I will be sharing my findings with pros and cons for each method and also the best solution out there in the market. Basically, there are 2 ways to integrate WhatsApp (in …

Salesforce + Communication Platform as a Service = More Efficient

Salesforce as a CRM tool handles all the customer data and the key customer relationship management using a wide range of out of the box features.  But more often than not, the conversations with the customers like closing deals, resolving customer support cases, engaging with the new leads, investor relationships, team collaboration, etc happens outside …

Spring 19 Release Highlights

January Spring 19 Release Highlights - Lightning Developer Week 2019

Free Certification Prep Webinars (Aug 2019)!

The FREE Salesforce Certification Preparation webinars are back - #Certification Days Led by expert certified instructors, these 1-day virtual courses are open to everyone. Bonus! All webinar attendees will receive a coupon code for a $70 discount off of any $200 exam.  Select and attend one or more of the following preparation webinars. *Be sure to review, and …